A Premium Support Plan
helps you do more: More learning, more revenue, more growth. Choose the plan and services that are right for your goals.
In-Platform
Docebo Knowledge Base
Docebo University
Docebo Community
Response Targets
Initial Response: Severity Level 1
Initial Response: Severity Level 2
Initial Response: Severity Level 3
Initial Response: Severity Level 4
Follow-up Response: Severity Level 1
Follow-up Response: Severity Level 2-3
Support Availability
Phone Support
Direct into a queue of Sr. Technical Advisors
Queue Priority
Skip the line directly to your Named Sr. Technical Advisor
Chat Support
Ticket Submission
Supported Users
Education
Docebo Pro Certification & Guided Preparation (Credits)
Enhanced Services
Cases Handled by a Dedicated Sr. Technical Team
Named Sr. Technical Advisor
Dedicated Support Access to Environment
Proactive Maintenance Communication & Planning
Health Reviews
Active Ticket Review
Utilization Metrics
Governance and Technical Review
Beta Access and Consultative Services
Key Event Monitoring and Planning
Professional Service Hours
Prioritized Development Tickets
Sandbox Environment
Aurora Database
TRUE
TRUE
TRUE
90 min
4 hrs
6 hrs
12 hrs
12 hrs
16 hrs
24/7
TRUE
24/5
24/7
2
2
TRUE
TRUE
TRUE
TRUE
60 min
2 hrs
4 hrs
hrs
10 hrs
12 hrs
24/7
TRUE
24/5
24/7
4
4
TRUE
TRUE
Quarterly
Quarterly
10